The idea behind Designs By Keyna is to help individuals and small business owners obtain quality Graphic Design, Marketing and Photography services that meet their budget.
Unfortunately, not all business owners can afford their own art department or afford to pay high hourly professionals to do the work for them. Most of the time business owners spend hours researching their vendor only to get hit with hidden fees, and conditions they did not fully understand.
My goal is to meet with each business owner to learn about their company and its needs. Then discuss the ways I can help them achieve those needs. Even though I am a trained professional in my field, I do value the business owner’s opinion throughout my process. After all, it is their business I am representing.
I will thoroughly talk about my terms and conditions, or any extra costs to the client up front. Occasionally, there will be extra costs to a project due to hiring specialty staff, unforeseen printing costs or even shipping fees. All of these possibilities will be discussed before any work is completed. I will do my best to provide the client with multiple quotes when these situations arise.
I will present the client with a written proposal within 1 business day with an estimate and the terms we discussed. This process will not only clarify project terms, but will also serve as the project contract. The client will be allowed 24 hours to negotiate or change terms they are not in agreement with.
I feel that every client should be satisfied with the services they invest in! - Keyna M. Shubert